Great Leaders Serve Their Teams

Honoured to be interviewed by Asia Pacific Associate Editor for Entrepreneur.com, Aashika Jain. In this article I cover what makes a good leader and why culture is so important. Enjoy!

Great Leaders Only Serve Their Teams says This Leadership Advisor  You are only as good as the people around you, says Mark Bilton. Leading 40 countries as the Group Managing Director of one of the most popular coffee chains in the world is no cake walk.

When it comes to culture, strategy and transformational change, Mark Bilton raises his hand as among the best in the world. In 2011 he was awarded the Young President’s Organization’s prestigious ‘Terry Plochman Award’ for global “Best of the Best”. He has also bagged the Michael Page ‘2014 Australian Retail Executive Award’.

But having led Gloria Jean’s Coffees’ global business as the Group MD is not Bilton’s only feat.

His Director expertise and experience includes positions in Charles Parsons Group, POD Limited (NZX), Hagemeyer Brands Australia and non-executive positions in more than 6 other companies.

In his current role as the Managing Director of leadership advisory – Thought Patrol – his mission has been to reframe leadership and humanize the workplace.

Entrepreneur Asia Pacific caught up with Bilton for his perspective on various aspects of leadership. Below are the excerpts.

You believe in hacking leadership – how can this be done?

Leadership in the industrial revolution has been command and control. That style is no longer effective; to remain fast, focused and flexible, leaders need to be more transparent, collaborative and empowering. In my leadership practice, we talk about hacking leadership. It is about challenging leaders thinking and helping them be more effective. When we change how we think, we change how we act.

What is the biggest challenge in managing a company?

You can never manage by yourself, by definition leaders need people to lead. The greatest challenge for leaders is creating an environment where the team can be effective.

Who makes a good leader according to you?

Great leaders activate a team – they act as a catalyst to release potential. Good leaders are transparent, authentic and collaborative. They have an ability to clarify, simplify and define reality. They can galvanize a team to action and create a sense of purpose. Ultimately, great leaders serve their teams.

In your twenty years as a turnaround specialist, what has been learning?

You are only as good as the people around you. Hire the best, agree on what needs to happen, and let them get on with it. It sounds so simple but we make business way to complex. There is power in simplicity.

What would you count as the best advice given to your leadership team as the MD of Gloria Jean’s Coffee?

In a massive turnaround with a high degree of urgency, the best advice was to keep focus on the simple outcomes required for success. Business is full of noise and distractions; clarity of actions and outcomes is critical for a positive result. If you major on the majors you can’t sweat the small stuff. This creates momentum and momentum creates progress.

What are the top 5 strategies to lead a company?

  • Be visible.
  • Be authentic.
  • Collaborate to build a clear vision.
  • Create a culture of trust, respect, and honour for all, regardless of role.
  • Empower your team to act.

CLICK HERE for the original article.

Monday Matters: Work it Out!

We’ve decided at Called to Business that we should release our 8 Part Video Training Series; “Monday Matters” for FREE! here is Session EIGHTWork it Out! This short video brings it all together.

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work. Please feel free to pass this onto others:

If you’ve missed some here is the link to the FREE VIDEO SERIES on YouTube.

An eight-part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series, Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

If you’ve missed some here is the link to the FREE VIDEO SERIES on YouTube.

We PODCAST on iTunes. Join us below:

Monday Matters: Work to Witness

We’ve decided at Called to Business that we should release our 8 Part Video Training Series; “Monday Matters” for FREE! here is Session SEVEN. Work to WORSHIP

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work.

Please feel free to pass this onto others:

An eight-part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series, Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

We PODCAST on iTunes. Join us below:

Monday Matters: Work to Create

We’ve decided at Called to Business that we should release our 8 Part Video Training Series ; “Monday Matters” for FREE! here is Session SIX. Work to CREATE

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work.

Please feel free to pass this onto others:

An eight part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

We PODCAST on iTunes. Join us below:

Monday Matters: Work to Witness

We’ve decided at Called to Business that we should release our 8 Part Video Training Series ; “Monday Matters” for FREE! here is Session FIVE. Work to WITNESS

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work.

Please feel free to pass this onto others:

An eight part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

We PODCAST on iTunes. Join us below:

Monday Matters: Work to Serve

We’ve decided at Called to Business that we should release our 8 Part Video Training Series ; “Monday Matters” for FREE! here is Session FOUR. Work to SERVE

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work.

Please feel free to pass this onto others:

Monday Matters: Work to Serve from Mark Bilton on Vimeo.

An eight part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

We PODCAST on iTunes. Join us below:

Monday Matters: Work to Grow

We’ve decided at Called to Business that we should release our 8 Part Video Training Series ; “Monday Matters” for FREE! here is Session THREE. Work to GROW

We just want to bless the Marketplace Christian Community and ensure that as many as possible continue to grow in their understanding of Faith & Work.

Please feel free to pass this onto others:

Monday Matters: Work to Grow from Mark Bilton on Vimeo.

An eight part training series based on the book; “Monday Matters; Finding God in Your Workplace.” A practical framework to learn how to integrate your faith into your work. Led by Mark Bilton, experienced CEO and Founder of Called to Business. In this series Mark provides insights and a practical framework that lays out God’s purpose for work. These lessons have been mined from real world commercial experience. Author Mark Bilton has walked with God and seen Him open doors that have taken him from the shop floor to the boardroom; from sales assistant to CEO.

If for any reason you are unable to view this video try the original link HERE:

We PODCAST on iTunes. Join us below: